Buyer App

Privacy & Policy

Privacy Policy

At ECOEX, we are committed to safeguarding the personal information of our users. This Privacy Policy explains how we collect, use, and protect your data when you use the ECOEX Buyer App.

By using the app or making a payment, you agree to the terms of this Privacy Policy.

We collect basic user information such as name, contact details, location, and transaction history/information to personalize your experience and enhance the app’s functionality. We do not sell or rent your personal data to third parties. Data may be shared with trusted partners like PhonePe for processing payment and resolving transaction issues, Government or regulatory authorities for service delivery or only when required by law. All information is stored securely and managed in accordance with applicable data protection laws.

Any changes to this Privacy Policy will be communicated by us posting an amended and restated Privacy Policy on the Site. You agree that any information we hold will be governed by the latest version of the Privacy Policy.

You may contact our support team to request access to, correction, or deletion of your personal data.

Price Policy

Our pricing strategy ensures transparency and fairness in all transactions. This Price Policy outlines how prices are determined, how payments are processed through payment gateway, and what users can expect during a transaction.

All prices displayed on the ECOEX Buyer App are inclusive of applicable taxes and fees unless stated otherwise. Prices may vary based on market dynamics, product availability, and supplier contracts. ECOEX reserves the right to update prices without prior notice. However, once a transaction is confirmed, the agreed price remains binding.

Buyers are encouraged to review all pricing details before placing an order.

Ecoex reserve the right to amend this Price Policy as required. Any changes will be reflected on our website and in the app with the updated date.

Terms & Conditions

By accessing and using the ECOEX Buyer App, you agree to comply with our terms and conditions. These terms govern the legal relationship between ECOEX and its users.

Users must provide accurate information during registration and transactions. Any misuse of the platform, including fraudulent activity, harassment, or violation of trade ethics, may result in account suspension or permanent ban. ECOEX holds the right to change or discontinue services at its sole discretion. We do not store sensitive payment data such as UPI PINs or bank credentials.

Ecoex will not be liable in case of payment failures caused by payment gateway or banking network issues, or system errors.

Ecoex may update these Terms from time to time. You will be notified of any significant changes through the app or website. Continued use of the service after changes implies your acceptance.

Refund Policy

We aim to provide a transparent and user-friendly refund process.

Refunds are allowed under certain conditions such as:
– Payment deduction without order confirmation.
– Order cancellation due to supplier-side issues.
– Delivery of significantly defective or incorrect goods (subject to verification).

The payment was made, but the transaction failed due to technical errors, and you did not receive a confirmation.

Refund requests must be submitted within 7 days of the transaction date. ECOEX reserves the right to assess and approve the eligibility of refunds. Approved refunds will be processed within 7-14 business days.

All refunds will be made electronically. No cash refunds will be entertained under any circumstances.

Return Policy (0 Return Policy)

ECOEX operates under a strict “Zero Return Policy.”

Once an order is confirmed and the buyer has received and accepted the goods, the transaction is considered final. No returns are allowed post-delivery. Buyers are advised to thoroughly inspect the quantity and quality of materials at the time of delivery before confirming receipt.

This policy ensures efficiency and reliability in scrap transactions.

For questions or support, please contact us at: info@ecoex.market

For pricing policy

Mode of Payment – PhonePe

  • Payments for collected scrap are made digitally via the PhonePe payment gateway.
  • Users can choose to receive payments through:
    • PhonePe UPI transfer
    • PhonePe wallet credit
    • Linked bank accounts
  • Karma Ecotech will process payments instantly or within 24 hours after pickup confirmation and weight verification.

⚠️ We do not charge users any additional transaction fee for receiving payments via PhonePe.

Scrap purchases made by Karma Ecotech are subject to applicable taxes under Indian law.

Terms and conditions

You must be at least 18 years of age and capable of forming a legally binding agreement under Indian law to use the app and accept payments digitally.

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