Location: Delhi
Sales Support Executive – Ferrous Scrap
Role Overview,
The Sales Support Executive will support the scrap sales team by coordinating with buyers, suppliers and internal departments. The role involves managing inquiries, preparing quotations, maintaining sales records, tracking orders and deliveries, and ensuring smooth execution of scrap trading transactions.
Key ResponsibilitiesSales Coordination
- Assist the sales team in handling customer inquiries and sales leads.
- Prepare and share quotations, offers, contracts, and other sales documents.
- Coordinate with buyers and suppliers regarding pricing, material availability, and delivery schedules.
- Follow up on quotations and pending orders.
Order
- Track shipments and ensure timely delivery of ferrous scrap materials.
- Monitor weighbridge records, dispatch documents, and delivery confirmations.
- Resolve delivery-related issues in coordination with customers and transporters.
Documentation & Reporting
- Maintain customer, supplier, and transaction records.
- Prepare daily, weekly, and monthly sales MIS reports.
- Ensure proper documentation of purchase orders, invoices, e-way bills, and delivery challans.
Customer & Supplier Support
- Maintain regular communication with buyers and suppliers.
- Follow up on payment status and outstanding receivables.
- Address customer queries and coordinate issue resolution.
- Support relationship-building activities with key customers and suppliers.
Market Intelligence
- Monitor ferrous scrap market trends, pricing movements, and competitor activities.
- Assist the sales team in gathering market information and preparing reports
Required Skills
- Strong communication and negotiation support skills.
- Good knowledge of Microsoft Excel and sales reporting.
- Ability to coordinate with multiple stakeholders simultaneously.
- Understanding of logistics, dispatch, and documentation processes.
- Attention to detail and strong organizational skills.
Preferred Qualifications
- Bachelor's degree in Commerce, Business Administration, Marketing, or a related field.
- 1–4 years of experience in sales coordination, sales support, or customer service.
- Experience in the ferrous scrap, metal recycling, steel, manufacturing, or commodity trading industry is preferred.
Preferred Knowledge
- Ferrous scrap grades (HMS, Shredded Scrap, Turning & Borings, Busheling, etc.).
- Scrap procurement and sales processes.
- GST, e-Way Bill, and transport documentation.
- MIS reporting.
Key Performance Indicators (KPIs)
- Timely quotation and order processing.
- Dispatch and delivery coordination efficiency.
- Accuracy of sales and logistics documentation.
- Customer response time and satisfaction.
- MIS reporting accuracy and timeliness.
- Collection follow-up and order closure support
How to Apply
If you could see yourself in this role and are keen to be part of our organization, please send your resume to hr@ecoex.market and hr.priya@ecoex.market. Our recruiting process will consist of virtual and offline discussions.